Wednesday, 26 February 2014

Telecom Services at District Level

Telecom Regulatory Authority of India (TRAI)
Telecom Regulatory Authority of India (TRAI) has been monitoring Quality of Service (QoS) provided by Cellular Mobile Services and Basic Telephone services, against the notified quality of service standards, through Performance Monitoring Reports (PMRs) submitted by service providers for the entire License Service Area (LSA). 

Hence, no separate information is available at district level. Giving this information in written reply to a question in the Lok Sabha today.

 Shri Kapil Sibal, Minister of Communications and Information Technology, said that as per the Performance Monitoring Reports submitted by Cellular Mobile Service Providers for the quarter ending December 2013, by and large the Telecom Operators are meeting quality of service standards.

 However, some shortcoming in the benchmarks were observed for some Telecom Operators in some LSAs in respect of parameters Worst affected Base Transceiver Station (BTS) due to downtime, Worst affected cells having >3% Traffic Channel (TCH) drop (Call drop), Accessibility to Call Centre and Percentage of calls answered by the operators (voice to voice) within 60 seconds.

 In respect of Basic Telephone Service (Wire-line), shortcoming with the benchmark is mostly observed in respect of the parameters relating Fault Incidence, fault repair, Response time to the customer for assistance and Termination/Closure of Service.

Shri Sibal further informed the House that the expansion of Telecom Networks by the Private Telecom Service Providers is governed by their techno-commercial interests. 


Bharat Sanchar Nigam Limited (BSNL) has initiated action for expansion of GSM (Global System of Mobile Communication) lines under Phase VII project in its area of operation, including Ghat area of Maharashtra. Mahanagar Telephone Nigam Limited (MTNL) has also proposed to expand its mobile network to further augment and improve coverage. 

Additionally, Universal Services Obligation Fund (USOF) also plans & implements schemes for expansion and improvement of Telecom Services/Infrastructure in rural & remote areas of the country. 

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